Client onboarding, document creation, manual follow-ups, chasing records — put in your numbers and see exactly what it adds up to every month.
One firm we worked with cut onboarding admin from 2 hours to under 30 minutes per client. In 2 months, they handled 14 more matters — same team.
Most firms underestimate this — include time spent chasing documents, creating records, and manual follow-ups.
Include salary, benefits, and overhead — not just base pay.
That’s approximately KES 288K per year — before accounting for errors, delays, or the clients you couldn’t take on because your team was buried in admin.
If that time were freed up, your team could realistically take on 15 additional clients or matters per month with the same headcount.
Professional services firm. A professional services firm was spending over 2 hours on admin for every new client before actual billable work even began. After we built their client management system, that dropped to under 30 minutes. In 2 months, they handled 14 more matters than they would have otherwise — with the same team.